The power of remarkable service: How my home renovation became a lesson in viral marketing.

Posted on March 29, 2017

The most successful service companies in the world don't have to do as much marketing as you might think. They acquire the bulk of their new customers from referrals. They earn word-of-mouth with hard work and something extra that cannot be bought or faked ... a remarkable experience. My wife Christine and I recently had such an experience when we hired Alair Homes Calgary to renovate an old home that we purchased in an established neighbo...

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5 ways technology can make your field paperwork a competitive advantage.

Posted on March 28, 2017

Like it or not your field paperwork is a part of your brand. Your tickets, time sheets and safety forms all contribute to how you are viewed by your employees and your customers. Fortunately with a little bit of work and some modern technology you can rid yourself of clunky paper forms and spreadsheets and turn your processes into a source of pride, revenue and profit. Here are 5 ways electronic paperwork can help: 1. Give your customers ...

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What do FieldCap's users think about our product? Is it really as easy to use as we think it is? Are we as good at customer support as we claim to be? We wanted the answers to these (and many more) questions, so we sent a survey to FieldCap users all over North America. We don't know what we don't know, and while we use FieldCap products everyday in the running of our business, we aren't exactly a representative sample of customers. We are ...

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Originally published in OilWeek Magazine Oilfield services companies talk a lot about “improving productivity of their staff” or “reducing costs” and “doing more with less” but more forward-thinking companies, like Mountain West Services, are actually finding ways to make it happen — and make their staff and clients happier in the process. Mountain West Services is an Alberta company that specializes in performing unbiased ...

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FieldCap doesn't just improve efficiency and lower overhead ... it's actually cool and fun. It's simple and best in class. It delivers results without a big footprint or price tag. It indicates progress and hope.

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Work-life balance is a challenge particularly for entrepreneurs and small business owners. One effective strategy is to try and find ways to combine the two, and we recently had a chance to do just that when we joined our new friends at Dynacorp for a few days of camping, dirt bikes and networking. The event was awesome. It had it all: great hospitality, amazing food, cool people, great riding, learning and nice fall weather. The hosts ...

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